Research enthusiasts sat in on an education session this morning that reviewed a new study on processing and turnout times from a cross-section of fire departments across the United States.
A project of the Worcester Polytechnic Institute (WPI) and the Fire Protection Research Foundation, the study combined performance standards of NFPA 1221, Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems, and NFPA 1710, Standard for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations, and Special Operations to the Public by Career Fire Departments. The majority of participating fire departments were class five, which serve more than 200,000 people, said speaker Robert Upson, deputy fire marshal with the town of New Hartford, CT, and graduate student at WPI who worked on the study.
During the study’s final stage, researchers gathered an array of information from participating departments, including time of call receipts, time of call transfer from a public-safety answering point to a communications center, time of apparatus en route, and fire station details, including its layout.
The study’s takeaways include:
- Alarm handling times and turnout times are not consistent with NFPA standards
- Turnout times are significantly longer during nighttime hours
- Baseline exercise times are not consistent with NFPA standards


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